Carpet Detail – What to Expect
Thank you for your decision to purchase a flooring detail measurement from NW Extreme Installers.
After your measurement is complete the information will be sent to the Store, and NW Extreme Installers will create a complete quote for your review. If you have any questions regarding the detail or installation, please contact NW Extreme Installers. Outlined below is important information about the installation process. It will help you understand what to expect before, during, and after your installation project.
Scope of work: NW Extreme Installers installation services do not include the removal of existing vinyl flooring. NW Extreme Installers installation services do not include installation of carpet over old pad, because it voids the warranty on new carpet. Seam placement must be discussed and finalized during the measurement. Seams are not invisible. Carpet is normally available in 12’ or 15’ widths. Customers are able to directly affect the number, type, and placement of seams by the amount of carpet and the width of carpet they elect to purchase. Typically having fewer seams requires purchasing more carpet. The Independent Contractor will provide the Store with a seam diagram for the customer to approve at time of purchase. Pattern carpets require additional carpet for pattern matching and additional charges to perform the match. The contract price may include more product than actually will be installed based on the measured square footage of the project area. As a result, the contract price is calculated upon both the value of estimated goods required (including waste), which may exceed the actual square footage of the project area, and the labor which may be estimated based on the amount of goods required. These additional labor costs are not refundable once the installation services are
performed. The Independent Contractor will provide a breakout of number and type of stairs, and style of stair carpeting for the customer to approve. Tack strip is normally reused. (Re-nailing as necessary and replacement of a small number of tack strips is included.) Interior wood doors may need to be trimmed after new flooring is installed. This service is available for an additional charge and may not be determined until after installation is completed. Metal doors cannot be trimmed by Independent Contractors. Please advise the Independent Contractor and NW Extreme Installers of any previous floor issues such as water leaks or damage. Unforeseen circumstances discovered once installation begins such as damaged subfloor, wet subfloor, pet urine soaked carpet, insect infested carpet, unlevel or uneven subfloors, termite damage, can cause additional charges which must be approved by the customer and NW Extreme Installers, and paid directly to NW Extreme Installers. Please refer to the Terms & Conditions of the NW Extreme Installers Installation Services customer contract for more information. Furniture Moving: If you have paid for this service, the Independent Contractor will move normal household furniture (on the day the installation begins). Independent Contractors will not move certain items such as antiques, electronics, pianos, pool tables, waterbeds, aquariums, safes, pin ball machines, exercise equipment, etc. If additional charges apply for moving furniture, the Independent Contractor will advise the customer and the additional charges will be included in the quote from NW Extreme Installers.
Prior to day of install: Unless you have paid for optional services through NW Extreme Installers, you should make arrangements to have your furniture moved and existing flooring torn out and removed from all rooms receiving new carpeting prior to the day of installation. Existing tack strips should be left in place, and the Independent Contractor will determine what sections to replace. The area to receive new flooring must have climate control, power, adequate lighting, a minimum of 48 hours before and after installation. Please refer to the Terms & Conditions of the NW Extreme Installers Installation Services customer contract for more information. Unplug all items; disconnect and remove all electronics (computers, stereos, large screen TVs, VCR, DVD, etc). Clear closet floors up to 3 feet high, remove items under beds, bed coverings, lamps, knickknacks, fragile, high value, sentimental value items and antiques. Remove glassware from china cabinets, remove books from freestanding bookcases and pictures from walls. If there are pet soiled areas, the customer must have them cleaned prior to the installation. Day of Install: If you have paid
for these optional services, the Independent Contractor will move normal household furniture, tear out and haul away your existing flooring. If you have not paid for these optional services, as stated on the customer contract, then you will need to make arrangements to have this done prior to the day of installation. An individual 18 years of age or older must be present for both the detail and installation. The Independent Contractor will verify correct new flooring with customer prior to starting job. Customer should identify any wiring (may be hidden) in the new flooring area (alarm, monitoring systems, home theater, etc.). Customer should inform Independent Contractor if you would like to keep existing flooring and where to put it. Please ensure children and pets are not in the installation area during the installation. Potential exists for minor scuffing of baseboards/walls. (Note: scuffing will be worse with new paint.)
We look forward to serving you and strive to exceed your expectations. At the conclusion of the job, NW Extreme Installers will follow up to make sure the project was completed to your satisfaction. Your feedback is important to us. You will also receive a call from NW Extreme Installers asking you to rate your customer experience. Please take a few minutes to give us your feedback so that we can continue providing our customers with the best possible service. Thank you!